Captive Events Organizing and Managing Company ("Captive Events," "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of information, including:

* Personal Identification Information: Name, email address, phone number, postal address, company name, job title, and other similar contact data.

* Event-Specific Information: Details related to events you are planning or attending, such as event dates, guest lists, dietary restrictions, accessibility needs, and other relevant preferences.

* Payment Information: If you make payments for our services, we collect necessary billing details, including credit card numbers, bank account information, or other payment instrument details. (Note: We use secure third-party payment processors and do not store sensitive payment card details on our servers.)

* Website Usage Data: Information about your interaction with our website, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of access. This information is collected automatically through cookies and similar tracking technologies.

* Communications: Records of your communications with us, including emails, chat messages, and phone calls.

* Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2. How We Collect Information

We collect information through various methods:

* Directly from You: When you fill out forms on our website, contact us via email or phone, request a quote, sign a contract, or provide information during event planning.

* Automatically: Through cookies, web beacons, and similar technologies as you navigate our website.

* From Third Parties: We may receive information from third-party partners, such as event venues, suppliers, or marketing platforms, where permitted by law and with appropriate consent or legitimate interest.

3. How We Use Your Information

We use the information we collect for various purposes, including:

* Providing and Managing Services: To deliver our event organizing and managing services, including planning, coordination, execution, and post-event activities.

* Communication: To respond to your inquiries, provide customer support, send important updates, and communicate about our services.

* Billing and Payments: To process payments for services rendered and manage your accounts.

* Improving Our Services: To understand how our website and services are used, analyze trends, and make improvements.

* Marketing and Promotions: To send you marketing communications about our services, special offers, and events that may be of interest to you, by your marketing preferences.

* Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

* Security and Fraud Prevention: To protect our website, services, and users from fraud, security threats, and other illegal activities.

* Internal Operations: For internal administrative purposes, such as data analysis, auditing, and research.

4. How We Share Your Information

We may share your information with the following categories of recipients:

* Our Employees and Contractors: Members of our team who need the information to perform their job functions and provide services to you.

* Service Providers: Trusted third-party vendors and partners who perform services on our behalf, such as payment processing, IT support, website hosting, analytics, marketing, and

professional advisors (e.g., legal, accounting). These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

* Event-Related Third Parties: To facilitate event planning and execution, we may share relevant information with venues, caterers, entertainment providers, photographers, and other suppliers involved in your event.

* Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate restructuring, your information may be transferred to the acquiring entity.

* Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

* Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of our users or others.

* With Your Consent: We may disclose your information to other third parties with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

* Using secure servers and encryption technologies (SSL/TLS) for data transmission.

* Implementing access controls and authentication procedures.

* Regularly reviewing our security practices.

* Training our staff on data protection best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, and the purposes for which we process

your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

* Right to Access: To request access to the personal information we hold about you.

* Right to Rectification: To request correction of inaccurate or incomplete personal information.

* Right to Erasure ("Right to be Forgotten"): To request the deletion of your personal information, under certain circumstances.

* Right to Restriction of Processing: To request that we restrict the processing of your personal information, under certain circumstances.

* Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

* Right to Object: To object to the processing of your personal information for certain purposes, such as direct marketing.

* Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights).

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

* Cookies: Small text files placed on your device.

* Web Beacons (Pixel Tags): Small graphic images used to track website usage.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Captive Events Organizing and Managing Company

Office 439, 4th Floor, Al Barsha Business Center, Al Barsha 1, Dubai, 122002

Email: info@captiveevents.com

Phone: +971-581732763